Wholesale & Trade Accounts

Interested in stocking Norfolk Dog Bakery in your shop or business? We’d love to hear from you!

Apply for a Trade Account

To apply for a wholesale account, please copy and paste the information below into an email and send it to info@norfolkdogbakery.co.uk

Business Name:
Website:
Business Address:
Contact Number:
Social Media Handles / Account Names:
Nature of Business:

Once your application has been reviewed and approved, we’ll provide you with your own trade discount code to use when ordering directly through our website.

Ordering

Our minimum wholesale order is £50 after your trade discount has been applied.

Simply shop through our website as normal and enter your trade code at checkout to receive your wholesale pricing.

Orders are usually prepared and dispatched within 5 working days. During particularly busy periods, this may take a little longer, while at quieter times your order may be ready sooner.

If you need your order by a particular date, please email us before ordering and we’ll do our best to help.

If an item in your order is out of stock, it will be refunded unless otherwise agreed.

Retail-Ready Products

Our Biscuits are packaged ready to display in packets and labelled, if you would like any biscuits loose please contact us.

Our recommended retail prices (RRP) are provided as a guide only, allowing you to choose the most suitable retail price for your business.

Who Can Apply?

Wholesale accounts are available to established, currently trading businesses.

Unfortunately, we’re unable to approve wholesale accounts for businesses that have not yet been set up or started trading.

Questions?

If you have any questions about opening a trade account, placing an order or stocking our products, please don’t hesitate to get in touch.

Email: info@norfolk.dogbakery.co.uk

We look forward to welcoming you as a Norfolk Dog BAKERY stockist! 🐾

 

Wholesale Terms & Conditions

By applying for a trade account and placing a wholesale order with Norfolk Dog Bakery, you agree to the following wholesale terms.

Trade Accounts & Discount Codes

Trade accounts are for approved, currently trading businesses only.

Your trade discount code is provided specifically for your business and must not be shared with customers, friends, family or other businesses.

We reserve the right to suspend or close a trade account if a wholesale code is misused or shared.

Trade discount codes cannot be used in conjunction with any other discount code, promotion, sale or special website offer, unless we specifically state otherwise.

Minimum Order

Our minimum wholesale order is £50 after your trade discount has been applied.

Orders below the minimum spend may be cancelled and refunded.

Payment

All wholesale orders must be paid for in full at the time of ordering through our website.

We do not currently offer credit accounts or payment terms.

Recommended Retail Prices

Any RRP provided by Norfolk Dog Bakery is 

a recommended retail price only. You are free to determine the final selling price of products within your own business.

Processing & Dispatch

Wholesale orders are normally prepared and dispatched within 5 working days.

During busy periods, new collection launches, events or seasonal periods, processing times may be longer.

If you require your order by a particular date, please contact us before ordering. We will always do our best to accommodate requests, but specific delivery dates cannot be guaranteed unless agreed with us beforehand.

Out-of-Stock Items

On rare occasions, an item may become unavailable after an order has been placed.

Any unavailable items will be refunded, unless an alternative product or another arrangement has been agreed with you.

Retail Packaging

Where applicable, accessories are supplied packaged & labelled.

Sale, clearance or discontinued products may be supplied without retail display packaging.

Returns

Wholesale orders are intended for resale and we do not accept returns for unsold stock, change of mind or products that you are unable to sell.

Please check your order as soon as it arrives.

If you believe an item is faulty, damaged or you have received an incorrect item, please contact us as soon as possible at info@norfolkdogbakery.co.uk including your order number and photographs where appropriate.

We will review the issue and arrange a suitable resolution where applicable.

Product Images & Branding

Approved stockists are welcome to use product images supplied by Norfolk Dog Bakery for the purpose of promoting and selling our products.

Our photographs, branding, logos and other content remain the property of Norfolk Dog Bakery and must not be altered or used to promote other brands or products without permission.

Products must not be rebranded, relabelled or presented as another company's own products unless this has been specifically agreed with us.

Reselling Our Products

Wholesale products are supplied for resale through the business approved on your trade account.

If you intend to sell our products through third-party marketplaces or platforms, please contact us first to check whether this is permitted.

Changes to Trade Accounts

We reserve the right to review wholesale accounts, trade discounts, minimum order values and wholesale terms when necessary.

We may also withdraw trade account access where an account is no longer being used for its intended purpose or where these terms have not been followed.

Need Help?

If you're ever unsure about an order, product or any of our wholesale terms, please get in touch.

Email: info@norfolkdogbakery.co.uk

We want working with Norfolk Dog Bakery to be straightforward, friendly and enjoyable, and we're always happy to help our stockists. 🐾